Submit a Maintenance Request
IMPORTANT: Before you make a repair request, please read through the details on this page.
If you are experiencing a life-threatening emergency, please dial 911 without delay. If you detect a gas odor, please reach out to PG&E directly at (800) 743-5000. For all other maintenance concerns, kindly call (916) 757-1323 or (916) 786-0649 ext. 202.
For property-threatening emergencies that occur outside regular business hours, please dial (916) 757-1323 or (916) 786-0649 ext. 202. Please note that this number is not for non-urgent maintenance issues. Instead, log in to your tenant portal and submit a work order by following the link at the bottom of this page.
The following are examples of property-threatening emergencies that demand immediate attention:
- Hot water tank leaks
- Overflowing sinks/tubs/toilets that cannot be stopped
- Significant water leakage from pipes or ceilings (for minor drips, catch the water in a container and contact the office during regular business hours)
Action Properties does not offer lockout service after hours. If you require entry after hours, you must contact a locksmith directly.
Drain & Toilet Clogs
It is advisable to attempt clearing a toilet blockage with a plunger before requesting a repair.
If the toilet bowl is overloaded with excessive material or if an object has been inserted into it, it can cause an obstruction. In such cases, plunging is a recommended first step to try and resolve the issue.
When encountering blocked sink or bathtub drains, it is suggested to use a drain cleaning solution, which can be purchased at most hardware stores. One such product is the affordable Zip-It drain cleaner, which is readily available at local hardware stores.
To clear a bathtub blockage, remove the plug and attempt to remove any hair from the drain. Additionally, a video on how to unclog a toilet is available for reference here:
Garbage Disposal is Clogged or Not Working
Before attempting to fix a garbage disposal, ensure that the switch is turned off and the drain is free of any obstructions. When a disposal is making unusual noises, grinding, or humming, it is usually due to something blocking it from turning.
After inspecting the drain, locate the reset button, usually a red or black button located on the side or bottom of the disposal under the sink, and press it. Then, try operating the disposal again.
If there is no sound, it may be due to an overload or power outage, and the breaker or GFI receptors should be checked and reset if necessary.
For further guidance on unclogging a garbage disposal, refer to this video:
Electrical Outlet or Light Does Not Work OR Breaker Keeps Tripping
To troubleshoot an electrical issue, ensure that the circuit breaker is turned on. It is worth noting that this breaker may be located on the exterior of the house in some cases, while for certain apartments, a master breaker switch can also be located outside.
Press the reset button on all Ground Fault Circuit Interrupter (GFI) receptors in the unit, which typically include two in the kitchen and one in the bathroom.
For guidance on resetting a tripped breaker, refer to this video resource.
Try plugging in something else to the outlet to determine if the issue lies with the outlet or if the original item is no longer functional.
Confirm that the bulb wattage is within the recommended limit. For most light fixtures, the wattage should not exceed 60 watts, except for fixtures designed for high wattage bulbs such as heat lamps. In bathrooms, bulbs installed above sinks should not exceed 25 watts. If bulbs frequently burn out, try using a lower wattage option.
Examine the devices plugged into the outlet to ensure that the combined wattage does not exceed the outlet’s capacity. If too many devices are connected or a high wattage item like a space heater is plugged in, it could trip the breaker repeatedly.
Refrigerator/Freezer Does Not Work or Is Not Getting Cold
- Ensure that the circuit breaker is in the “on” position
- Confirm that the appliance is properly plugged in.
- Verify that the settings within the appliance are turned on.
- Remove all items from the freezer, and ensure that no objects are obstructing any ventilation areas or blocking any holes, such as drain holes that may accumulate sandwich ties at the bottom or the ventilation area in the back that could be covered.
No Hot Water
In case of insufficient hot water, review the settings on your heater. Is the heater in vacation mode? Is the temperature control set high enough?
After making any adjustments, allow 15 to 20 minutes before testing the water temperature again.
Gas Heat or Electrical Heat Does Not Work or is Not Blowing Warm Air
- For gas heaters, ensure that PG&E has turned on the gas and that the pilot light is lit.
- For electric heaters, confirm that the circuit breaker is switched on.
- Reset the breaker by turning it off and then on again.
- For gas heaters, ensure that the furnace filters have been replaced (it is recommended to do this at least every other month).
- Ensure that the heating vent areas are free of any obstructions such as rugs, carpets, or furniture.
- Check the thermostat settings.
Hot Water Tank is not Working (No Hot Water)
- If gas, contact PG&E to verify whether the gas is turned on and/or check the pilot light.
- Confirm that the circuit breaker is switched on.
- Reset the breaker by turning it off and then on again.
Leak Under Sink
- Ensure that the pipe fitting is securely fastened.
- Place a small tray underneath to monitor whether the leak has ceased after tightening the fitting.
- Before contacting for assistance, use a paper towel to clean the vicinity and identify the origin of the leak.
Dishwasher is Not Getting Water, Not Working Properly, or Leaking
- Ensure you are using the appropriate dishwasher soap, as using soap intended for hand washing dishes can cause bubbles and water overflow from the dishwasher.
- Check the dishwasher’s contents to make sure they have been correctly stacked, as an improperly placed pot or pan can cause an issue. If unsure, rearrange the dishes and attempt to run the dishwasher again.
- Ensure the bottom of the dishwasher is free of any food or utensils that may be clogging it.
- Confirm that the water valve underneath the sink is turned on and check the breaker.
- Since most dishwashers drain into the same pipe as the disposal, verify that the disposal is clear of debris and working correctly.
To eliminate any possible issues with the items mentioned above, consider running the dishwasher without any dishes or soap.
Washing Machine is Not Getting Water or Not Working Properly
- Ensure that both water valves are turned on.
- Verify that the washing machine settings are correctly set; incorrect settings can cause issues.
- Check the circuit breaker to make sure it is not tripped.
- Overloading the washing machine can cause it to become unbalanced, resulting in loud banging sounds from the spinner. If this occurs, remove some of the clothes and run the machine again with a smaller load.
Exhaust Fan or Light Above Stove is Not Working
- Check the circuit breaker or the GFI receptors to ensure they are not tripped.
- Verify that the wall switch controlling the exhaust fan and light is turned on (note that not all properties have this switch, in which case you can turn on the fan and light at their respective control panels).
- If only the light is not working, replace the bulb.
My Maintenance Issue is an Emergency!
In a true emergency, call 911 for immediate assistance.
For maintenance emergencies, call us directly.
Still need to request a repair?
Get in touch with our team through the portal now
Log in Now
Click the button below to access the tenant portal, where you can submit a repair request.
If you’re a new tenant and need help accessing the portal, give us a call: (916) 786-0649
FAX: (916) 786-6119
Terri Alcala, Broker DRE# 01168555
605 Oak Street Roseville, CA 95678